TERMS AND CONDITIONS

Please read the following terms and conditions before registering on, accessing or using the website www.augmont.com ("this Website") or the Augmont mobile application (“this App”) or any similar platform (hereinafter collectively called the Platform). This Website and this App are owned and operated by Augmont Goldtech Private Limited (Formerly Augmont Precious Metals Private Limited).

The documents and related graphics published on this website could include technical We, Augmont Goldtech Private Limited and/or our designated affiliates (jointly "Augmont") provide the Platform features to you, the User/Member/Registered Member/Customer subject to your acceptance of the following Terms and Conditions of Access and Use, constituting an agreement between us ("Agreement"). “Product/Bullion” shall mean gold/silver in the form of bars/coins/jewellery or any other form as maybe introduced by Augmont. If you continue to use the Platform or communicate with us, you will be deemed to have accepted these Terms and Conditions of Access and Use. Please read these Terms and Conditions of Access and Use carefully. In addition, when you use any current or future Augmont service or products, you will also be subject to the guidelines, terms and agreements applicable to such service or business ("Specific Terms"). If the Terms and Conditions of Access and Use are expressly inconsistent with such Specific Terms, the Specific Terms will prevail.

Augmont may revise these Terms and Conditions of Access and Use and Specific Terms from time to time and at any time, without notice to you. If you do not agree to be bound by these Terms and Conditions of Access and Use, as modified from time to time, you should leave the Platform immediately. The Terms and Conditions of Access and Use and Specific Terms shall be hereinafter collectively referred to as ”Terms and Conditions”.

The section titles in these Terms and Conditions are for convenience only and have no legal effect.

ACCEPTANCE OF DISCLAIMERS AND EXCLUSIONS

You acknowledge that the disclaimers and exclusions of liability in these Terms and Conditions represent a fair and reasonable allocation of the risks and benefits of the Agreement between you and us, taking all the relevant factors into consideration. You agree that these disclaimers and limitations shall be enforceable to the fullest extent permitted by applicable law. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Platform or these Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Business Rules

The Platform shall facilitate purchase and sale of Gold and Silver with each of its specific users (such users are referred to as “Registered Members”). Bullion can be bought and sold online using the Platform's buying / selling option. Registered Members can buy / sell any quantity of gold and silver on the Platform. The value of Bullion is in INR terms and excludes GST and other applicable taxes. Both Buy and Sell prices of Bullion will be quoted exclusive of GST. Augmont shall raise e-invoices for the Bullion sold.

Augmont shall provide buy / sell rates of Bullion, Registered Members shall have the option to either sell the Bullion to Augmont at the prevailing market prices or allow the custodian to store the bullion in the designated vaults or to request for the delivery of the Gold/Silver bought in the form of coins and bars online with us.

COPYRIGHT

All content included on the Platform such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Augmont or its content suppliers and is protected by international copyright laws. All software used on this Platform is the property of Augmont or its software suppliers, and is protected by international copyright laws. The content of the Platform cannot be copied, reproduced, republished, uploaded, posted, transmitted or distributed for any non-personal use without the prior written approval of Augmont.

Graphics, logos, page headers, button icons, scripts, and service names contained in or features on the Platform are trademarks or trade dress of Augmont. Augmont's trademarks may not be used in connection with any other product or service, in any manner that is likely to cause confusion, disparage or discredit regarding Augmont and its products and services. All trademarks not owned by Augmont that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Augmont.

DISCLAIMER OF WARRANTIES

The Platform and all information, content, materials, products (including software) and services included on or otherwise made available to you through the Platform are provided by Augmont on "as is" and "as available" basis, unless otherwise specified in writing. Augmont makes no representations or warranties of any kind, express or implied, as to the operation of this Platform or the information, content, materials, products (including software) or services included on or otherwise made available to you through this Platform, unless otherwise specified in writing. You expressly agree that your use of this Platform is at your sole risk. To the full extent permissible by applicable law, Augmont disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Augmont does not warrant that this Platform; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from Augmont are free of viruses or other harmful components. Augmont will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified expressly in writing.

Augmont shall not be liable for any unauthorized credit/debit card, or any other payment instrument that is being used for making any transaction on the Platform and shall have no liability either to the true holder of any credit/debit card or the payment instrument or to the concerned bank for any unauthorized/fraudulent use of the credit/debit card or the payment instrument. In no event shall Augmont be held liable to the true holder of the payment instrument or to the concerned bank for processing and fulfilling its obligations upon realization of purchase amount towards such fraudulent transaction.

DISPUTES

Any dispute or claim relating in any way to your visit to the Platform or to products or services sold or distributed by Augmont or through the Platform will be resolved first by arbitration. The Indian Arbitration and Conciliation Act of 1996 and including its amendments thereof applies to this agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim in detail to our address available on the Platform. The arbitration will be conducted in Mumbai by an independent arbitrator appointed by Augmont. The costs of arbitration proceedings will be borne by the party so instructed by the arbitrator, on merits of the case. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

ELECTRONIC COMMUNICATIONS

When you visit the Platform or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by letters, e-mail, SMS or by posting notices on the Platform. You agree that all the agreements, notices, disclosures and other communications that we provide to you electronically satisfy all legal requirements that such communications be in writing.

EQUIPMENT

You shall procure and maintain all communication and other equipment necessary to access the Platform and the costs of any such equipment and communication connections or use, including any applicable taxes, shall be borne solely by you. You are responsible for operating your own equipment used to access the Platform.

FINANCIAL TRANSACTIONS AND TAXES

If you wish to make any financial transactions on the Platform, including paying for products or services, you may be asked for payment information. You agree that all information you provide is accurate, complete and current and that you will pay all charges owed, including any applicable taxes. You agree that you are solely responsible for any personal income reporting and tax payments required of you by applicable government authorities.

GOVERNING LAW AND JURISDICTION

By visiting the Platform, you agree to be bound by the applicable Indian laws and State laws, including those pertaining to taxation. This Agreement has been executed and delivered in India, and its interpretations, validity and performance shall be construed and enforced in accordance with the laws of the Republic of India, without regard to principles of conflict of laws, and shall be subject to the exclusive jurisdiction of courts at Mumbai, India.

INDEMNIFICATION

You agree to indemnify, defend and hold Augmont harmless from all claims, damages and expenses (including attorney's fees) made by any third party arising out of your content, your use of the Platform, your connection to the Platform, your violation of this Agreement, Augmont’s Terms and Conditions.

INDEPENDENT INVESTIGATION

You acknowledge that you have read these Terms and Conditions of Access and Use and agree to them in the entirety. You understand that we may at any time (directly or indirectly) solicit member referrals on terms that may differ from those contained in these Terms and Conditions of Access and Use. You have independently evaluated the desirability of associating with the Platform or of participating in its programs or of availing its services and/or products, and are not relying on any representation, guarantee or statements other than as set forth in these Terms and Conditions of Access and Use.

LICENSE AND SITE ACCESS

Augmont grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Augmont. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Augmont. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Augmont without its express written consent. You may not use any Meta tags or any other "hidden text" utilizing Augmont's name or trademarks without the express written consent of Augmont. Any unauthorized use terminates the permission or license granted by Augmont. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the Platform so long as the link does not portray Augmont, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Augmont logo or other proprietary graphic or trademark as part of the link without the express written permission.

LIMITATION OF LIABILITY

You expressly agree that use of the Platform is at your sole risk. While Augmont will take all reasonable precautions to ensure uninterrupted and error-free operations, your access and use of the Platform is at your sole risk. The service is provided on an "as is" and "as available" basis. We and our licensors, suppliers, vendors, parent, holding, subsidiary and related companies, affiliates, officers, agents and employees expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In no event shall Augmont be liable for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:

The use or the inability to use our services or access content,

The cost of procurement of substitute goods and services resulting from transactions entered into through or from the Platform,

The unauthorized access to or alterations of your transmissions or data,

Statements or conduct of any third party on the service, or

Any other matter relating to any service or product offered, delivered or agreed to be delivered, even if Augmont has been advised of the possibility of damages.

OTHER BUSINESSES

For your convenience, the Platform may provide links to the sites of affiliated companies and certain other businesses, which may not be in our control. You acknowledge that Augmont does not endorse these linked sites (even if they pop up in a frame) or any links contained in these linked sites. We are not responsible for examining or evaluating, and we do not warrant the offerings of any of these businesses or individuals or the content of their website. Augmont does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

PATENTS

One or more patents owned by Augmont may apply to the Platform and to the features and services accessible via the Platform. Portions of the Platform may operate under license of one or more patents.

PRICING

Except where noted otherwise, the prices displayed for products/services on the Platform represents the value of the respective product/service. For certain transactions, you shall bear fees and charges in addition to payment for prices displayed on the Platform. Such additional fees and charges shall be as are stated on the Platform. Please pay attention to the details of your transactions, because your total price for a transaction may include taxes, fees and shipping costs, which you are responsible for paying.

With respect to services provided or products sold by Augmont, we cannot confirm the cost of a service or the price of a product until you order. Despite our best efforts, a small number of the product or service in our catalogue may be mispriced. If a product or service's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel the respective order and notify you of such cancellation.

PRIVACY

The Platform is strongly committed to your right to privacy and to keeping your information secure. We collect your personal information on a need-to-know basis. Personal information includes, but is not limited to, first and last name, physical address, e-mail address, phone number, birth date, and any other information that itself identifies or when tied to the above information, may identify you as a specific individual. Additionally, Augmont may require you to provide additional information and documents for meeting its Know-Your-Client guidelines. The Platform does not collect personally identifiable information about you except when you specifically and knowingly provide it. Augmont uses your personally identifiable information also to operate the Platform and offer its services and to inform you of new features, services, and products from Augmont.

Augmont may carefully select other companies to send you information about their products or services which are related to the Platform but are not necessary to its operation (an "Extended Service"). You would be provided the option to decline the Extended Service.

Augmont may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary: (a) to conform to the edicts of law or comply with legal process served on Augmont; (ii) to protect and defend the rights or property (including intellectual property) of Augmont and/or of the Platform or (iii) to act under exigent circumstances (as Augmont may, in its sole decision decide) to protect the personal safety of users of the Platform, Augmont, or the public.

The Platform may have features which provide for users to disclose their identities and communicate with other users. Your use of such features and disclosure of any personal details (e.g. e-mail address, mobile numbers) by you through these features are at your sole risk, and Augmont accepts no responsibility for the same.

By using this Website or App or other similar platform and/or on procuring quotations therein, You hereby authorize Augmont to contact You via calls, emails and/or text messages on the contact details so provided, to furnish You with information with regards to the services and products offered by Augmont. This authorization shall be licit for the aforementioned purposes irrespective of whether You are registered with the National Do Not Call Registry (NDNC registry).

KYC CONSENT

The Customer agrees and authorizes Augmont to use his/her KYC for the purchase of any Products/Services offered / facilitated by Augmont through the Platform or its branches from time to time without requiring any further consent of the respective customer w.r.t such usage.

PRODUCT/SERVICE DESCRIPTIONS

Augmont attempts to be as accurate as possible with respect to its product and services. However, Augmont does not warrant that product or service descriptions or other content of this Platform is accurate, complete, reliable, current, or error-free. If a product offered by Augmont is not as described, your sole remedy is to return it in unused condition for a replacement under the provisions of our Replacement Policy.

The photographs and impressions displayed on the platform are for reference only and are not to scale. The size, colour, finish, luster, weight (difference upto 100 mg) and other visual parameters of the actual product may differ to an extent from the photographs and impressions, information displayed on the Platform. The Products shall be considered to have a defect in quality if they have an inherent material or manufacturing defect. Minor deviations from the image shown and information displayed on the Platform shall not qualify as a defect. Augmont shall not be liable for any action on this account.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may post reviews, comments, photos, and other content and submit suggestions, ideas, comments, questions, or other information to the Platform, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address or mobile number, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Augmont does not regularly review posted content, but reserves the right (but has no obligation) to remove or edit such content, at its sole discretion

If you do post content or submit material, and unless we indicate otherwise, you grant Augmont a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Augmont and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms and Conditions and will not cause injury to any person or entity; and that you will indemnify Augmont for all claims resulting from content you supply. Augmont has the right but not the obligation to monitor and edit or remove any activity or content. Augmont takes no responsibility and assumes no liability for any content posted by you or any third party.

PLATFORM TERMS AND CONDITIONS, MODIFICATION, AND SEVERABILITY

Please review our other policies posted on this site. These policies also govern your visit to the Platform. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Access and Use at any time. If any of these Terms and Conditions of Access and Use is deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall be modified so as to give effect to the economic intent of such impugned provision, and shall not affect the validity and enforceability of the remaining Terms and Conditions of Access and Use.

VOID WHERE PROHIBITED

Although the Platform is accessible worldwide, not all products or services discussed or referenced on the Platform are available to all persons or in all geographic locations or jurisdictions. The Platform reserves the right to limit the provision of any product or service to any person, geographic area or jurisdiction it so desires, in its sole discretion and to limit the quantities of any such product or service that it provides. Any offer for any product or service made on the Platform is void where prohibited.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Augmont does not offer services or sell products to parties under the age of 18 years. Augmont reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders and instructions at its sole discretion.

ELIGIBILITY

You may use the Platform only if you are an Indian citizen, residing in India, and are eligible to enter into contracts under Indian law. Non-Indian citizens and non-resident Indians cannot participate on the Platform at present.

YOUR REGISTRATION OBLIGATIONS

In consideration of your use of the Platform, you agree to:

Provide true, accurate, current and complete information about yourself as prompted by the registration form required by the Platform (such information being the "Registration Data"), and

Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

In addition, if required you fill and sign all forms and documents which form part of your account opening kit, and supply us with all the relevant legal documents and financial information which law requires us to maintain. You warrant and represent that all information that you supply to us is accurate and truthful. You also expressly authorize Augmont to obtain reports concerning your credit standing and business conduct.

You can open an Augmont Account with us by entering your mobile number and verifying the same with after verifying your OTP sent to your mobile number.

Notwithstanding the foregoing, we may provide you with access to some parts of the Platform without you registering as a user. In that case, your identification is based on other means of identification that we deem appropriate. You warrant and represent that all information provided for this other means of identification is accurate and truthful. You further agree that such information may be collected and disclosed to us and used in accordance with these Terms and Conditions of Access and Use.

DISAPPROVAL OF APPLICATION

If you provide any information that is untrue, inaccurate, not current or incomplete, or Augmont has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Augmont has the right to suspend or terminate your account and refuse any and all current or future use of the Platform (or any portion thereof) without any liability to you.

ACCOUNT SECURITY

Upon completing the registration process with the Platform, the system will create a unique customer id for you. You are responsible for maintaining the confidentiality of the account, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify Augmont of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.

TERMINATION OF ACCOUNT

Augmont reserves the right to discontinue, in whole or in part, any portion of the Platform services or programs with or without notice to the Registered Member. This discontinuation may relate to all Registered Members, certain groups of Registered Members, or to certain individual Registered Member.

You agree that Augmont, in its sole discretion, may terminate your password, Account or your use of the Platform. Augmont may terminate your Account and remove any content within the Platform for any reason, including, without limitation, if Augmont, in its sole opinion, believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions of Access and Use. Augmont may also, in its sole discretion and at any time, discontinue the Platform, or any part thereof, without notice. You may also request Augmont to terminate your account with us by sending an email to the customer help desk from your registered email id. You agree that any termination of your access to the Platform under any provision of these Terms and Conditions of Access and Use may be affected without prior notice, and acknowledge and agree that Augmont may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or to the Platform. Further, you agree that Augmont shall not be liable to you or any third-party for any termination of your access to the Service. However, on such termination, Augmont shall, based on request from the customer, deliver the bullion lying in the vaults in the form of coins and/or bars, sell the fractional parts and return the net amount of money standing to the credit of your Account

INVESTMENT DECISIONS

Augmont may publish research and opinions on the Platform, for your information. You may not rely on any such information for forming your investment decisions. You acknowledge that Augmont or the Platform and its officers, directors, employees, agents and affiliates will have no liability with respect to transactions in or for your Account and your investment decisions.

CUSTOMER ADVANCES

The Registered Member may transfer an amount to Augmont (“Customer Advance”) to buy any product or service on the Platform and may withdraw the same from your account as and when you require. By clicking on the Deposit tab on the Platform, you can transfer such Customer Advance to Augmont and the same will reflect on your Account immediately. In case of payments made by using offline methods like RTGS, NEFT etc. the Account will be credited within 48 hours of receipt of such Customer Advance amount by Augmont. You may place a request for withdrawal of a specific amount from the Customer Advance amount lying with Augmont and Augmont shall transfer such amount to your bank account within seven working days from the date of receipt of such withdrawal request. You may please note that Augmont shall voluntarily refund the Customer Advance amount lying with Augmont for a period of 365 days in your bank account on or before the completion of such period (“Customer Advance Refund Date”). In case Augmont is unable to refund such Advance amount to you due to non-availability of valid bank account details on the Customer Advance Refund Date, Augmont shall not be liable for violation of any applicable laws/acts for keeping such Customer Advance Refund Amount beyond such 365 days period.

Further, Augmont hereby expressly states that it shall consider the Customer Advance amount lying with Augmont (due to non-availability of valid bank account details) while calculating its income after completion of five (05) years from the date on which such Advance amount was received from the respective User. However you may update/register your valid bank account details with Augmont even after the completion of such five (05) years period and thereafter request for withdrawal of the Advance Amount lying with Augmont. However, Augmont has the right to deduct charges for generating such withdrawal request as per its own discretion.

SYSTEMS

Operations on the Platform shall be conducted on an automated basis. Registered Members will be required to connect to the Platform over the Internet.

Operations on the Platform shall be allowed through suitable internet-connected devices of a Registered Member. Each Registered Member shall login their respective Augmont Account by entering their respective mobile number. A Registered Member shall have a non-exclusive permission to use the Platform in the ordinary course of business. A Registered Member shall not have any title, rights or interest with respect to the Platform, its facilities, software and the information provided by Augmont and the Platform. The permission to use the Platform shall be subject to payment of such charges as Augmont and the Platform may prescribe from time to time.

A Registered Member shall not, by herself/himself or by through any other person(s), directly or indirectly:

Use the Platform for any purpose other than that approved and specified by the Platform;

Copy, alter or modify the Platform, or make the Platform available to any other person;

Use the Platform in any manner other than the manner as specified by Augmont;

Attempt - directly or indirectly - to decompile, dissemble or reverse engineer the Platform;

Publish, supply, show or make available to any other person or reprocess, retransmit, store or use the facilities of the Platform.

CONTROL & REPORTING SYSTEMS

The Platform may, at the decision of Augmont, cease operations in Bullion (Selected denominations of Gold and Silver as specified by the Platform) on the system for such an amount of time and for such reasons as it may deem fit in the best interests of the Registered Members and the overall markets. Orders, if any, in violation of an operation cease, will be rejected by the Platform.

Details of transactions conducted by Registered Members would be updated with the back-office systems of Augmont on a real time basis. Registered Members can access the reports of their transactions over the Platform. Augmont may record such additional information about the buying and selling conducted on the Platform as it may consider relevant or necessary for its own use.

INTERMEDIARIES

Augmont may appoint Intermediaries and Distributors who shall assist us in distributing our products to you. Augmont shall communicate all the transaction details to you directly by means of emails, sms and any other medium. and it is your responsibility to ensure that you receive this communication. When you visit the Platform or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by one or more letters, e-mail, SMS or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy all legal requirements that such communications be in writing. Augmont shall not be responsible to you in the event of default or any wrongful, dishonest, criminal, fraudulent act or wilful misconduct or gross negligence on the part of these Intermediaries. However, you shall immediately inform Augmont on occurrence of such an event through e-mails/telephone/fax or any other convenient means. The activities of the Intermediaries and its personnel/ representative(s) shall not be construed to be activities of Augmont.

FORCE MAJEURE

In case of inability of Augmont to make deliveries of coins, bars and jewellery bullion due to reasons beyond its control, Augmont may require that the deliveries be effectuated through specific modes, including through local agents / jewellers. In such a case, you agree to bear any additional costs and fees necessary for the delivery to be complete.

FRAUDULENT TRANSACTIONS

The Customer should take care not to share their login credentials, mobile wallet details, personal UPI pin or OTP (“Payment Information”) with any third party intentionally or unintentionally. Augmont never solicits Payment Information over a call or otherwise. Augmont and/or the relevant Payment Gateway Partner(s) or Augmont Partners shall not be liable for any fraud due to the sharing of such details.

In the event that an individual’s Payment Information and/or payment instrument is fraudulently utilised to purchase Product(s) on the Platform (“Fraudulent Transaction”) from Augmont, then Augmont may share relevant information of such transaction if the victim approaches Augmont via proper channels including Augmont’s customer support number and email (support@augmont.com), along with supporting documentation from the relevant public authority or Cyber Cell.

In the event that Augmont and/or the Augmont Partner or Payment Gateway Partner(s) have flagged any transaction or Customer’s Account as suspicious as per their internal guidelines, or where it is found that a Customer has utilised Payment Information or a Payment Instrument in an unauthorised or fraudulent manner to purchase Product(s) or undertake any other transaction on the Platform (“Fraudulent User”), Augmont and/or the Payment Gateway Partner(s) shall be entitled to:

request further KYC information or other documentation from the Fraudulent User to verify the flagged transaction;

pending further verification, block such Fraudulent User, and/or freeze any accounts associated with them;

reverse any such Fraudulent Transaction, to the extent possible, including the sale of any Product(s) purchased by such Fraudulent User, at the prevailing rate;

provide information on such Fraudulent User, along with any other transaction details, to the relevant authorities.

In the event of a Fraudulent Transaction as aforesaid, Augmont shall make a reasonable effort to assist the victim in recovering their funds, subject to supporting evidence and documentation being provided upon request. Augmont shall be entitled to transfer the victim’s funds, less any payment gateway charges that are not refunded to the relevant Payment Gateway Partner(s).

However, it is clarified that Augmont shall not be obligated to reverse any transaction where the Fraudulent User has already sold the Product(s) purchased through the Fraudulent Transaction, and received the funds against such sale; or where the Fraudulent User has chosen to take delivery of the Product(s) so purchased. In this event, Augmont shall, to the best of its ability, provide any information on the Fraudulent User, including the bank account or mobile wallet account to which funds have been settled, or the physical address to which the Product(s) has been delivered, to the victim or the relevant authorities.

SUSPENSION / CLOSURE OF CUSTOMER’s ACCOUNT

Augmont may, at its discretion, suspend any Customer’s Account, if there appears to be a fraudulent or suspicious activity in the Customer’s Account. If Augmont is of the opinion that any Customer is involved in any unlawful activity or the Customer’s Account is used for any unlawful purpose, Augmont shall have the right to take all actions available to it, including black-listing or blocking such Customer from using the Services on its Platform or blocking the said Customer’s access to the Services through the Platform or intimating the relevant authorities of such unlawful activities.

Augmont shall not be held liable/responsible, in any manner whatsoever, for any loss/liability arising out of or relating to any technical failure/issue in Platform and/or acts/omission not attributable to it.

The Customer shall inform immediately, in any case no later than 10 (Ten) Business Days of the transaction, of any irregularities or discrepancies that may exist in the Customer Account, failing which it shall be deemed that there is no error or discrepancy in the said Account. All records maintained by Augmont, in electronic or documentary form of the instructions of the Customer and such other details (including, but not limited to payments made or received) pursuant to the Terms and Conditions, shall as against the Customer, be deemed to be conclusive evidence of such instructions.

TERMS & CONDITIONS FOR DIGIGOLD AND SYSTEMATIC INVESTMENT PLAN

DIGIGOLD:

Through the Platform, Augmont shall facilitate buy and sell of Gold and Silver (Bullion). All such buy and sell transactions are final and non-reversible.

Augmont shall provide buy/sell quotes for the prices of Bullion, which shall be linked, based on a formula, to the prices of gold and silver in the spot market. You may buy any quantity of Bullion through the Platform, subject to policies framed in this regard by Augmont. Augmont shall issue an invoice with Bullion (as the case may be) purchased by you. The Bullion purchased will be delivered to and stored with a custodian in a vault on your behalf and at your request by default. The cost of insurance of Bullion will be borne by Augmont.

You shall have the option to (a) sell gold / silver from your Platform account back to Augmont at the prices shown on the Platform at the time of sale, or (b) request for the delivery of the gold/silver in the form of coins and bars online from us or (c) request for purchase of Jewellery under Offline Redemption Policy (d) transfer the gold/silver to another account or (e) Lease the gold that is accumulated in the Platform account

PLACEMENT OF ORDERS

The market prices of bullion shown on the Platform would be an invitation to offer to all eligible Account holders. An order legitimately placed by an eligible Account holder would constitute an offer for purchase or sale of the Gold or Silver, as the case may be. Augmont may accept or reject such an offer, at its discretion.

Though orders would usually be attended to within seconds, certain orders, at Augmont's discretion, may be subject to manual review and entry, which may cause delays in the processing of your orders. You also accept that you will receive the price at which your order executes in our systems, which may be different from the price at which Gold or Silver is trading at when you enter your order into our system. You acknowledge that you cannot modify an order once placed and that orders may get executed at a price significantly unfavorable to you, depending upon market fluctuations.

BUYING / SELLING

The common parameters with respect to buying / selling are as follows:

Buy / Sell Price Spreads: The Platform will continuously provide buy / sell prices for the gold / silver on the platform. The buy / sell prices and the spread between them could change on the basis of various factors including price volatility, supply factors, external market conditions, etc.

An order which does not conform to the specifications laid down by Augmont and the Platform shall be considered as void.

Quantity of Gold / Silver earned through any promotional offers on Augmont app is non-saleable. However, a customer can request a physical delivery of this Gold / Silver (only in case it is in deliverable quantity) by paying nominal making and delivery charges.

Cashback or amount received through any promotional offers on Augmont Platform cannot be withdrawn. However, this can be used to purchase Gold / Silver or to request physical delivery of Gold / Silver on the Augmont Platform.

In case you face any technical, network or unexplained issues during the processing of your transaction, your amount will be refunded back to your account. You are requested to reinitiate the transaction during such scenarios. Augmont will not be responsible for any difference in the rates of any product.

Buying / Selling/Redemption Functions

Following functions can be performed by the Registered member:

Buy: A Registered member can buy gold and silver in any quantity in grams upto four decimals. There is no upper limit on purchase quantity. The customer shall pay the amount using a payment gateway immediately at the time of buying the gold/silver. Upon successful execution of buying, the purchased Bullion will reflect in the Registered Member’s Platform Account. The Registered Member can also utilize his/her business deposit for the buying of Gold and Silver. On execution of every buy order, Augmont / the Platform will purchase a corresponding quantity of physical Bullion (as the case may be) and deliver it to the custodian who stores their bullion in the designated secured vaults.

Hold: The Bullion purchased by a Registered Member can be stored with the custodian in a designated vault.

Sell-Back: The gold and silver held by a Registered Member can be sold back to Augmont in any quantity in grams upto four decimals. Registered member can sell only the bullion which is lying in the vault on his/her behalf. Upon successful execution of sale, the sold quantity of Bullion will be deducted from the Registered Member’s Platform Account and the appropriate amount of funds will be added to her/his Customer Advance Balance or transferred to his/her bank account as per the User’s request. The gold or silver bought cannot be sold within 48 hours from the time of buying.

Delivery: This facility shall be available to all the Users on the Platform. You may request delivery of your gold/silver from the selection of jewellery and coins and bars available on the Platform or you can also request for Purchase of Jewellery from Empanelled Jeweller under the Offline Redemption Policy

Leasing: For the purpose of enabling the User to earn additional gold as interest on the unutilized gold that is accumulated in the Platform Account, Augmont facilitates leasing of gold subject to User’s acceptance of the terms and conditions (mentioned below) that are applicable for leasing of gold.

TAXES, BROKERAGE AND OTHER CHARGES

No brokerage will be charged to Registered Members for any buy and sell done by them. For each buy and sell conducted by a Registered Member, an e-invoice will be generated in the name of the Member. All taxes, duties, levies etcetera, as applicable, will be borne by the concerned Registered Member. Augmont shall not be responsible for such statutory taxes.

Storage Charges:

You will be provided with free storage for Gold/Silver purchased from the Platform for a period of 5 years, or for such period as more particularly stipulated by Augmont in this regard from time to time at its sole discretion and notified to Customers on the Platform (“Free Storage Period”).

After the expiry of the Free Storage Period, Augmont shall be entitled to levy storage charges for such Gold/Silver at such rate as would be specified on the Platform, and which may be revised from time to time by Augmont. The charges would be levied by deducting the Customer Advance Balance at the end of each month by a percentage amount at the specified rate. You are advised to periodically check the Platform to understand these storage charges.

In the event that Augmont is not able to deduct the storage charges because your Customer Advance Balance is too low, then Augmont shall be entitled to sell such portion of Gold/Silver stored with the custodian in the designated vault that is necessary or required to recover the unpaid storage charges in question.

While reasonable efforts will be made to offer you a competitive price for your Gold/Silver, there is no guarantee that the price offered to you will be close to or comparable with other prices available in the market.

AGENTS

In order to ensure smooth and efficient operations, Augmont may appoint one or more agents (including a Commission agent) on your behalf, from time to time. If required, you agree to ratify such appointment(s) retrospectively. All agents shall have the right to terminate their appointment at any time, without prior notice to you.

The Commission agent appointed by Augmont on your behalf shall be appointed for a limited purpose of representing you and acting on your behalf - to take deliveries/constructive deliveries, make and receive payments for trades done by you on the Platform. Your acceptance of these Terms and Conditions of Access and Use shall form consideration for appointment of the Commission Agent.

All payments from and to you shall be appropriated through the Commission agent as and when required. Notwithstanding the above mechanism, all statutory liability (including GST and other applicable taxes) shall always be to your account, and you shall indemnify the Commission Agent for any losses suffered for acting as your agent.

REQUEST DELIVERY

The Platform offers services for users who wish to request for the delivery of the gold and silver bought by the users and lying in the vaults. The Platform displays the articles that are available for delivery along with the making and delivery charges for each article. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account. All the details regarding the product shall be clearly displayed on the Platform.

This facility shall be available to all registered users of the Platform. Any registered user who wishes to request delivery of the gold and silver from the Platform can choose from the selection of Jewellery and Coins and Bars available on the Platform and add the item to the shopping cart.

Product

Infrequently, data may be inaccurately displayed on the Platform due to system errors. Augmont reserves the right to correct any and all errors when they do occur and Augmont shall not honour inaccurate or erroneous prices. The delivery charges on the Platform are also subject to change without notice. For any order the delivery charges on the day the order is confirmed prevails. The delivery charges of the products listed on the Platform are fixed and not negotiable.

Delivery

Delivery shall be made by the Company / courier agent at your doorstep. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed. The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the Platform and click on the "Change Shipping Address" button next to the shipping address and change the address or can request the helpdesk via email. However, the Shipping Address cannot be changed once the order is processed. The recipient of the products is obliged to produce identity proof and/or address proof or such other documents to verify and establish as being bonafide recipient at the time of delivery to ensure safe delivery of the products.

Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance with the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to Augmont. All costs for re-shipment and handling in the case of non-delivery to the Customer shall be chargeable to the Customer.

Offline Redemption Policy

Customers shall have the option of using their Digital Gold/Silver accumulated in their account to purchase jewellery exclusively through the Empanelled Jeweller associated with Augmont, i.e. through retail stores or platforms offered by Empanelled Jeweller.

Augmont shall be making the payment to such Empanelled Jeweller on your behalf only to the extent of the Sell-back value of the Digital Gold/Silver used for purchase of jewellery from the Empanelled Jeweller.

You will be sent an OTP by Augmont to verify the transaction and confirm that You wish to proceed with the transfer of accumulated Gold/Silver for purchase of the jewellery from the Empanelled Jeweller. Communication of the OTP to the Empanelled Jeweller shall thereafter allow Augmont to debit your account balance to the extent required for the purchase of your chosen jewellery offered by Empanelled Jeweller.

Any additional charges for the jewellery product selected shall be borne by You. Augmont shall bear no liability with respect to the balance payments that are due from You to the Empanelled Jeweller.

In no period of time, Augmont will give any guarantee towards the balance payment that is payable by You towards the jewellery purchased from Empanelled Jewellers.

Gold/Silver rate as applicable in the Empanelled Jewellers stores or platforms will be applicable for the purchase of jewellery.

Once a transaction has been deemed to be final and an invoice is generated for the Offline Redemption transaction, you shall not be entitled to cancel or request for a refund, unless specifically allowed by Augmont.

Augmont shall bear no liability with respect to quality, purity, make, etc of jewellery purchased by You from the Empanelled Jeweller under Offline Redemption Scheme.

Once the Offline Redemption transaction is deemed to be final, any disputes with respect to the jewellery purchased from Empanelled Jeweller shall be resolved directly with the Empanelled Jeweller.

Terms and Conditions for Leasing Of Gold:

For the purpose of enabling You to earn additional gold as interest on the unutilized gold that is accumulated in Your Platform Account, Augmont facilitates leasing of Your gold subject to Your acceptance of the following terms and conditions that are applicable for leasing of gold.

You are aware that the gold accumulated on the Platform shall be leased by Augmont with Auspicious Gold (“Jeweller”) and as such upon giving consent for leasing of gold, it shall be deemed to mean that You accept and irrevocably agree to allow and authorize Augmont to lease gold that is being accumulated in Your Platform Account (“Leased Gold”).

The terms and conditions for leasing of gold shall be as follows:

For facilitating leasing of the Gold, You hereby authorize Augmont to transfer the gold that is being accumulated in Your Account to the account of the Jeweller.

You shall be entitled to receive Interest at such rate as per the Lease Scheme that is opted by the respective Customer on the Leased Gold from the 1st day of the subsequent month till the Repayment Date (i.e. date of maturity of Lease or date on which Sell-back request is raised by You) or such other date as agreed between the Jeweller and Augmont at their sole discretion. You shall be entitled to receive proportionate Interest till the date on which Sell-back request is raised by You.

In case of any default by the Jeweller to pay the Interest and/or any other dues payable by the Jeweller pursuant to these terms, You understand and acknowledge that Augmont shall in good faith take such actions as it may deem fit to adequately protect Your interests

You also agree and understand that the Jeweller has the right of repayment of the Leased Gold on or prior to the expiry of the term indicated by Jeweller for a particular Scheme.

You can partially or wholly sell-back any such quantity of Leased Gold and Interest that is accrued thereon (hereinafter referred to as “Repayment Leased Gold”) by raising a Sell-back request for such quantity of Repayment Leased Gold that is lying with the Jeweller as per these terms and conditions.

You agree and understand that the Interest on the Leased Gold shall be paid on monthly basis in the relevant grams of Gold which shall be reflected in Your Account on the 1st day of the following month.

In order to secure and safeguard Your interests, the Jeweller shall provide Security against such Leased Gold in favour of Augmont on Your behalf, which shall be enforceable by Augmont in case the Jeweller defaults in making the payment for the principal Leased Gold and the Interest thereon. Security shall mean such security as provided by the Jeweller to Augmont in such form and manner as agreed between them.

The Jeweller shall be solely liable for the Leased Gold from the leased date. The liability of the Jeweller shall subsist until the Repayment Date or the date on which the Jeweller undertakes to make the repayment towards the principal Leased Gold and Interest thereon in entirety to You, whichever is earlier.

You agree and understand that Augmont is merely a facilitator, facilitating the lease of the Leased Gold between You and the Jeweller. You shall be solely responsible for undertaking appropriate and effective analysis before undertaking any lease of gold with the Jeweller pursuant to the Lease Scheme and Terms and Conditions for Leasing.

You further acknowledge and agree that Augmont, its affiliates and their respective officers, directors, employees and agents shall have no liability to You or any other person for Your Leased Gold or other decisions in relation thereto.

Return & Replacement Policy

In the event you receive a damaged / defective article or an article that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team within 3 business days from the date of receipt of such delivery.

Upon receiving your complaint, Augmont shall verify the authenticity and the nature of the complaint. If Augmont is convinced that the complaint is genuine, Augmont shall provide a free replacement subject to the Product being sealed and is returned in the same tamper proof blister packaging in an intact, un-opened and non-mutilated condition in which it was delivered to the Customer. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, Augmont reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Augmont in this regard.

Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform Augmont at the earliest. The return process of the product may be restricted by Augmont depending on the nature and category of the product.

It shall be the responsibility of the User to ensure safe delivery of the defective/damaged product to Augmont’s custody. Till such time that the receipt is acknowledged as received by Augmont the risk of loss of the said product shall remain with the concerned Registered member. Augmont shall have the right to replace the returned product with a product which is similar in composition and equal in market value on the date of replacement

Refunds

Any refunds due by Augmont to the user for non-availability of articles shall be credited to the registered user’s business deposits balance with Augmont.

TRANSFER THROUGH SUCCESSION

Any gold / silver lying in the vault and the Customer Advance is non-transferable unless specifically allowed by Augmont. However, in case of death or insanity, Augmont shall transfer such gold / silver, and advance balance to your legal heir(s) after the required due diligence and your legal heir(s) shall be regarded as the Registered User thereafter.

STORAGE OF GOLD/SILVER:

You are required to take delivery of your Gold/Silver within such maximum period as shall be specified for this purpose by Augmont from time to time on the Platform (“Maximum Storage Period”), which is currently limited to 10 years from the time of purchase of Gold/Silver.

You may provide such address at any time during the Maximum Storage Period. In the event that no valid address has been provided by You during the Maximum Storage Period, then Augmont shall for a period 1 year commencing from the date of expiry of Maximum Storage Period (such period being the “Grace Period”) attempt at least once to contact You using the contact information provided by you to obtain either (i) an address to which You would require the Gold/Silver in question to be delivered or (ii) Your bank account details into which sale proceeds of the Gold/Silver shall be deposited.

In the event that Augmont have not been able to contact you during the applicable Grace Period using the contact information provided by you or where You shall during the Grace Period either fail to:

take delivery of the Gold/Silver in question for any reason whatsoever (including where You shall not have provided any address to take delivery of such gold); or

provide the details for a valid bank account into which the proceeds of any sale of such Gold/Silver is to be deposited; then upon expiry of the applicable Grace Period for the Gold/Silver in question, Augmont shall purchase such Gold/Silver with the purchase price being the applicable prevailing price displayed on the Platform for purchase of Gold/Silver from you.

The purchase proceeds realized from such sale (“Final Sale Proceeds”) after deducting any amounts payable to Augmont as storage charges for storage of such Gold/Silver after the Free Storage Period, shall be deposited into a separate bank account held by Augmont as a Custodian on your behalf.

In the event that you shall during a period of 3 years commencing from the date of expiry of the applicable Grace Period (such period being the “Final Claim Period”) notify Augmont that You are claiming the applicable Final Sale Proceeds, Augmont shall issue suitable instructions to transfer the Final Sale Proceeds to such bank account as you shall notify for this purpose. In the event that you shall not claim your Final Sale Proceeds within the Final Claim Period, then the Final Sale Proceeds shall be dealt by Augmont as it deems fit at its sole discretion.

Please note that to claim the Final Sale Proceeds you will be required to provide details of a valid bank account and that the Final Sale Proceeds will not be transferred in the absence of such details. At no time will the Final Sale Proceeds be paid to you in cash.

SYSTEMATIC INVESTMENT PLAN

Systematic Investment Plan (henceforth referred to as "SIP") is a disciplined accumulation of Gold/Silver. The SIP enables the member to buy gold and silver of a certain fixed amount every month and accumulate Gold/Silver at periodic intervals at a "Configured Price".

The Configured Price for SIP shall be calculated by the Platform on every Business Day and shall be displayed on the Platform before 1 pm which shall be final and binding for everyone. A Business Day means any day other than Sunday or a day declared as holiday under the Negotiable Instruments Act, 1881 or a day on which normal business could not be transacted due to storms, floods, strikes, riots or any other events as Augmont may specify from time to time.

To start the SIP, the member needs to log in to his/her account, click on the SIP link and fill in a simple form specifying the choices and submit. After successfully submitting SIP application, the member will get a confirmation sms/email.

The member can start their SIP with the minimum amount of Rs. 1000 per month and can invest in multiples of Rs.1000 thereafter.

The member gets an option to buy additional quantities of gold and silver in the existing SIP and the said quantity shall be added to the SIP quantity for the tenure. The member can choose the duration of this SIP which can range from 1 year to 10 years.

The member gets an option to choose the SIP date cycle from the four options viz. 5th/12th/19th/26th of every month. e.g. If the member submits the SIP application on 7th October and selects the SIP cycle date as 12th of each month, then the SIP will initiate on 12th October. However, if they choose the SIP cycle date as 5th of each month, then the SIP start date will be 5th November.

One cannot change the amount of SIP, duration and cycle date once the request is submitted. In order to change one has to terminate the existing SIP and register for a new one. There are no charges currently for doing the same.

The frequency of buying is once per month. So, if the member chooses the SIP amount to be Rs 1000 per month in SIP, Rs. 1000 is utilized for purchasing the Gold/Silver.

The Registered Member can request for termination of his existing SIP by contacting the customer help desk. SIP will be terminated only upon the completion of the current SIP cycle month. e.g. If the member has selected 5th of every month as his SIP cycle date and his SIP is active, and the member decides to exit the SIP on 10th of the month, the cycle will continue till 4th of next month and then terminate.

At the end of SIP tenure or on SIP termination, the member may sell the gold and silver at the market price displayed on the Platform. Alternatively, the member can request for termination of his account with us in which case the gold and silver shall get sold at the market rate and the proceeds shall be remitted to the member's bank account.

You may not sell Gold / Silver under SIP but you can request the delivery of the gold and silver accumulated during the tenure of the SIP. Alternately you may sell the gold and silver under the SIP at the end of the tenure.

In case you miss your monthly SIP installment, you will be given a grace period of 60 days. Within the grace period, if you do not transfer sufficient funds in your account, then your SIP may be treated as ’defaulted’ and your SIP may be irreversibly terminated.

The SIP is neither a financial product nor a deposit scheme but a disciplined method of accumulating Gold/Silver. Augmont offers no investment advice or any assured returns while promoting the SIP.

Refund Policy:

Thank you for your purchase. Please note that all sales are final, and we do not offer refunds, returns, or exchanges under any circumstances.

By making a purchase, you agree to this policy and acknowledge that you will not be eligible for a refund. If you have any concerns or issues with your order, please contact our support team, and we will do our best to assist you.

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